.xp-workspace{background:var(--kies-panel);flex-direction:column;display:flex}.xp-header{border-bottom:1px solid var(--kies-divider);background:#fff;flex-shrink:0;justify-content:space-between;align-items:center;gap:18px;min-height:82px;padding:0 26px;display:flex}.xp-header h1{letter-spacing:-.5px;font-size:21px;font-weight:700}.xp-header h1>span{letter-spacing:0;color:var(--kies-muted);margin-left:12px;font-size:12px;font-weight:400}.xp-scroll{flex:1;min-height:0;padding:25px;overflow-y:auto}.xp-intro{align-items:center;gap:13px;max-width:1160px;margin:0 auto 24px;display:flex}.xp-intro>span{border:1px solid var(--kies-line);background:var(--kies-tint);width:43px;height:43px;color:var(--kies-strong);border-radius:10px;flex-shrink:0;place-items:center;display:grid}.xp-intro h2{font-size:16px;font-weight:650}.xp-intro p{color:var(--kies-muted);margin-top:6px;font-size:11px;line-height:1.8}.xp-intro>.bc-button{margin-left:auto}.xp-grid{grid-template-columns:minmax(320px,.9fr) minmax(360px,1.1fr);gap:30px;max-width:1160px;margin:auto;display:grid}.xp-customer>label{color:var(--kies-muted);align-items:center;gap:12px;margin:0 0 13px;font-size:11px;display:flex}.xp-customer>label select{border:1px solid var(--kies-line);min-width:0;color:var(--kies-text);background:#fff;border-radius:6px;flex:1;padding:9px 10px;font-size:11px}.xp-phone{border:1px solid var(--kies-line);background:#edf3ef;border-radius:18px;max-width:440px;margin:auto;overflow:hidden;box-shadow:0 10px 25px #15233b0b}.xp-phone>header{color:#3b5947;background:#fff;border-bottom:1px solid #dfe8e1;align-items:center;gap:10px;padding:14px 12px;display:flex}.xp-phone-avatar{background:#e1efe6;border-radius:50%;place-items:center;width:33px;height:33px;font-weight:650;display:grid}.xp-phone>header strong{font-size:13px;display:block}.xp-phone>header small{color:#536c5d;margin-top:3px;font-size:9px;display:block}.xp-channel-label{border:1px solid #dce8df;border-radius:4px;margin-left:auto;padding:3px 6px;font-size:9px}.xp-messages{flex-direction:column;gap:13px;min-height:330px;max-height:470px;padding:16px 14px;display:flex;overflow-y:auto}.xp-messages>small{text-align:center;color:#556b5f;margin-bottom:6px;font-size:9px;display:block}.xp-messages article{overflow-wrap:anywhere;border:1px solid #dfe7e0;border-radius:4px 9px 9px;max-width:89%;padding:10px 12px;font-size:12px;line-height:1.85;box-shadow:0 2px 3px #31473a03}.xp-message-business{background:#fff;align-self:flex-start}.xp-message-customer{background:#def0df;align-self:flex-end}.xp-messages article>p{white-space:pre-wrap;color:#314a3c}.xp-messages article>span{text-align:right;color:#536b5a;margin-top:3px;font-size:8px;display:block}.xp-phone-actions{background:#f7fbf8;border-top:1px solid #dde8df;gap:10px;padding:11px 12px;display:flex}.fh-app .xp-phone-actions>button{color:#3a654b;background:#fff;border:1px solid #c9ddcf;border-radius:5px;align-items:center;gap:5px;padding:7px 9px;font-size:10px;display:flex}.xp-phone>form{background:#fff;border-top:1px solid #d9e6dd;gap:9px;padding:11px;display:flex}.xp-phone>form>input{color:#324e3d;background:#f7faf8;border:1px solid #d8e3db;border-radius:20px;flex:1;min-width:0;padding:10px 12px;font-size:12px}.fh-app .xp-phone>form>button{color:#fff;background:#42674e;border-radius:50%;flex-shrink:0;place-items:center;width:38px;height:38px;display:grid}.xp-campaign-source{max-width:440px;color:var(--kies-strong);background:var(--kies-canvas);border:1px solid var(--kies-line);border-radius:6px;align-items:center;gap:7px;margin:12px auto;padding:10px;font-size:10px;line-height:1.8;display:flex}.xp-operations{border:1px solid var(--kies-line);background:#fff;border-radius:12px;min-width:0;padding:23px}.xp-operation-header{border-bottom:1px solid var(--kies-divider);align-items:center;gap:10px;padding-bottom:18px;display:flex}.xp-operation-header>span{background:var(--kies-tint);width:36px;height:36px;color:var(--kies-strong);border-radius:8px;place-items:center;display:grid}.xp-operation-header h2{font-size:15px;font-weight:650}.xp-operation-header p{color:var(--kies-muted);margin-top:4px;font-size:10px}.xp-mode{align-items:flex-start;gap:9px;padding:18px 0;display:flex}.xp-mode>svg{color:var(--kies-strong);flex-shrink:0;margin-top:3px}.xp-mode strong{font-size:12px;font-weight:600}.xp-mode p{color:var(--kies-muted);margin-top:5px;font-size:10px;line-height:1.9}.fh-app .xp-mode>button{color:var(--kies-strong);border:1px solid var(--kies-line);white-space:nowrap;border-radius:5px;align-items:center;gap:5px;margin-left:auto;padding:6px 8px;font-size:10px;display:flex}.xp-full{width:100%}.xp-stages{margin:24px 0 0;padding:0;list-style:none}.xp-stages>li{gap:13px;padding:0 0 24px;display:flex;position:relative}.xp-stages>li:not(:last-child):before{content:"";background:var(--kies-tint);width:1px;position:absolute;top:26px;bottom:0;left:12px}.xp-stages>li>span{background:var(--kies-canvas);width:26px;height:26px;color:var(--kies-muted);border:1px solid var(--kies-line);border-radius:50%;flex-shrink:0;place-items:center;font-size:10px;display:grid}.xp-stages>li.is-complete>span{color:#39664d;background:#edf6f0;border-color:#cfdfd5}.xp-stages>li>div{flex:1;min-width:0}.xp-stages h3{margin-top:4px;font-size:12px;font-weight:600}.xp-stages p{color:var(--kies-muted);margin:8px 0 10px;font-size:11px;line-height:1.9}.xp-stages small{color:var(--kies-text);margin-top:9px;font-size:9px;line-height:1.8;display:block}.xp-verify{gap:12px;margin-top:12px;display:grid}.xp-verify>label{color:var(--kies-text);gap:6px;font-size:10px;display:grid}.xp-verify input:not([type=checkbox]){border:1px solid var(--kies-line);background:#fff;border-radius:5px;padding:8px 10px;font-size:12px}.xp-checkbox{align-items:flex-start;line-height:1.9;gap:6px!important;display:flex!important}.xp-checkbox input{accent-color:var(--kies-royal);margin:3px 0 0}.xp-reminder-checks{flex-direction:column;gap:8px;margin:11px 0 13px;display:flex}.xp-reminder-checks label{color:var(--kies-text);align-items:center;gap:6px;font-size:10px;display:flex}.xp-reminder-checks input{accent-color:var(--kies-royal)}.xp-feedback{border:1px solid var(--kies-line);background:var(--kies-panel);color:var(--kies-strong);border-radius:7px;padding:12px 14px;font-size:11px;line-height:1.9;margin-top:12px!important}.xp-feedback>button{color:var(--kies-strong);margin-top:8px;font-size:10px;text-decoration:underline;display:block}.xp-intake{padding:20px 24px 24px}.xp-intake>.bc-button{margin-top:8px}.fh-app .ai-connect{color:var(--kies-strong);border:1px solid var(--kies-line);background:var(--kies-panel);white-space:nowrap;border-radius:6px;align-items:center;gap:6px;padding:7px 9px;font-size:10px;display:inline-flex}.ai-connect>span{background:var(--kies-royal);border-radius:50%;width:5px;height:5px}.ai-connect>span.is-ready{background:#418560}.ai-access{padding:20px 24px 24px}.ai-access-icon{background:var(--kies-tint);width:54px;height:54px;color:var(--kies-strong);border-radius:12px;place-items:center;margin-bottom:17px;display:grid}.ai-access h3{font-size:17px!important}.ai-access p{margin:13px 0;font-size:12px;line-height:1.9}.ai-access small{color:var(--kies-muted);margin-top:15px;font-size:10px;line-height:1.9;display:block}.ai-access form>label{flex-wrap:wrap;align-items:center;gap:6px;margin:20px 0 14px;font-size:11px;display:flex}.ai-access input{border:1px solid var(--kies-line);border-radius:6px;width:100%;margin-top:6px;padding:11px;font-size:12px}.fh-app .ai-access button{color:#fff;background:var(--kies-strong);border-radius:6px;align-items:center;gap:7px;padding:10px 14px;font-size:12px;display:flex}.ai-access-success{color:#385d44;background:#eff7f1;border:1px solid #d7e7dc;border-radius:6px;align-items:center;gap:8px;margin:17px 0;padding:12px;font-size:12px;display:flex}.ai-error{background:#fff6f8;border:1px solid #e7cbd2;border-radius:6px;padding:10px 12px;color:#8e3648!important;margin:12px 0!important;font-size:11px!important;line-height:1.9!important}.ai-copilot-info{border:1px solid var(--kies-line);background:var(--kies-panel);border-radius:7px;align-items:flex-start;gap:15px;padding:13px 15px;display:flex}.ai-copilot-info p{flex:1;font-size:11px;line-height:1.85}.ai-request-actions{gap:10px;margin:17px 0;display:flex}.ai-request-actions>.st-primary{flex:1}.ai-lab-options{color:var(--kies-muted);padding:0 18px;font-size:10px}.ai-lab-options>button{font-size:10px;text-decoration:underline}.ai-lab-options>span{margin-top:7px;display:block}.ai-lab-options>p{color:#8b3a4b;background:#fff4f6;border:1px solid #e6c7ce;border-radius:5px;padding:10px;line-height:1.8}.ai-handoff-summary{background:var(--kies-panel);border:1px solid var(--kies-line);border-radius:6px;margin-top:12px;padding:12px 14px}.ai-handoff-summary strong{font-size:11px}.ai-handoff-summary p{overflow-wrap:anywhere;margin-top:6px;font-size:11px;line-height:1.9}.ai-spin{animation:.9s linear infinite ai-spin}@keyframes ai-spin{to{transform:rotate(360deg)}}@media (max-width:1100px){.xp-header h1>span{display:none}.xp-grid{grid-template-columns:minmax(300px,.9fr) minmax(310px,1fr);gap:20px}.xp-operations{padding:18px}.xp-scroll{padding:20px}.xp-mode{flex-wrap:wrap}.xp-mode>div{flex:1}.xp-mode>button{margin-left:25px!important}}@media (max-width:850px){.xp-grid{grid-template-columns:1fr}.xp-customer{width:100%;max-width:470px;margin:auto}.xp-intro>.bc-button{display:none}.xp-operations{width:100%;max-width:600px;margin:auto}}@media (max-width:760px){.xp-header{min-height:70px;padding:0 12px}.xp-header h1{font-size:17px}.xp-scroll{padding:16px 12px}.xp-intro{gap:9px;margin-bottom:19px}.xp-intro>span{width:34px;height:34px}.xp-intro h2{font-size:13px}.xp-intro p{font-size:10px}.xp-phone{border-radius:13px}.xp-messages{min-height:250px;max-height:370px;padding:12px 9px}.xp-messages article{padding:9px 10px;font-size:11px}.xp-phone>header{padding:12px 9px}.xp-customer>label{gap:6px;display:grid}.xp-operations{padding:16px 13px}.xp-operation-header p{font-size:9px}.xp-stages>li{gap:9px}.xp-stages h3{font-size:11px}.xp-stages p{font-size:10px}.xp-phone>form>input{font-size:11px}.xp-stages>li>div{min-width:0}.ai-request-actions{flex-direction:column}.ai-copilot-info{flex-direction:column;gap:10px}.ai-access{padding:18px}.ai-access h3{font-size:16px!important}.xp-intake{padding:18px}.xp-checkbox{font-size:9px!important}.fh-app .xp-mode>button{font-size:9px}.fh-app .ai-connect{padding:6px 8px;font-size:9px}.ai-lab-options{padding:0 13px}}@media (prefers-reduced-motion:reduce){.ai-spin{animation:none}}.xp-draft{border:1px solid var(--kies-line);background:var(--kies-panel);border-radius:8px;margin-top:16px;padding:15px}.xp-draft label{color:var(--kies-text);gap:8px;font-size:11px;display:grid}.xp-draft textarea{border:1px solid var(--kies-line);resize:vertical;border-radius:6px;width:100%;padding:10px;font-size:12px;line-height:1.9}.xp-draft>div{justify-content:flex-end;gap:9px;margin-top:12px;display:flex}